At Superbuy Agency (accessible from https://superbuy.agency), one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Superbuy Agency and how we use it.

As a reverse purchasing agent facilitating the sourcing and direct mailing of goods from China to international markets, we are committed to protecting the personal data you share with us to facilitate these transactions.

1. Information We Collect

We collect information to provide our sourcing and logistics services effectively. This includes:

• Personal Identification Information: Name, email address, phone number, and billing address.
• Shipping Information: Delivery addresses for the United States, Italy, and other European nations to facilitate Direct Mail services.
• Order Details: Information regarding the specific luxury items, maternal products, or infant products you request us to source.
• Payment Information: Transaction details required to process your payments. Note that we utilize secure third-party payment processors and do not store your full credit card details on our servers.
• Log Files: Standard information such as IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and sourcing platform.
• Process your sourcing requests and execute purchases on your behalf in China.
• Coordinate logistics and reverse direct mail shipping to your designated address.
• Communicate with you, including providing updates on order status, shipping tracking, and customer service responses.
• Detect and prevent fraud.
• Understand and analyze how you use our website to improve our service offerings.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except as described below:

• Service Providers: We share necessary data with trusted third parties who assist us in operating our website, conducting our business, or servicing you. This includes logistics partners (couriers), payment gateways, and warehouse operators in Shanghai.
• Legal Compliance: We may disclose information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.

4. International Data Transfers

Superbuy Agency is based in Shanghai, China. By using our services, you acknowledge and consent that your information may be transferred to, and processed in, China and other countries where our logistics partners operate. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Cookies and Web Beacons

Like any other website, Superbuy Agency uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use SSL (Secure Socket Layer) encryption technology to protect sensitive data during transmission.

7. Your Data Protection Rights

Depending on your location (specifically for our clients in the EU and US), you may have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

8. Contact Us